About me

With over six years of experience in the field of help desk support, client management, and software development, I have honed my skills in providing technological solutions to businesses of all sizes. My abilities to collaborate with interdisciplinary teams have allowed me to create self-sustaining processes that promote sustainable growth and long-term achievement. I am committed to working with my clients to find innovative solutions that will help them achieve their goals and stay ahead of the competition. My diverse skill set and extensive experience make me a valuable asset to any enterprise in need of technical support and guidance.

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Technology Proficiencies:

  • Networking - LAN, WAN, Wi-Fi, TCP/IP or OSI, DCHP, DNS, VLAN, VPN

  • Operating System - Windows Desktop 10 - 11, Windows Server 2012 - 2019, macOS High Siera - Ventura, Linux Ubuntu 20 - 22, CentOS 7,8,9 & Kali Linux

  • Microsoft - Office 365 Global Administrator, Microsoft Office 365 apps

  • Virtualization - Hyper V, VMware, VirtualBox

  • Programming Language - Python, currently re-learning Java Script, knowledgeable with HTML and CSS


In addition to my daily work, I always keep myself up to date with the latest technologies through courses, books, blogs, social media, and building simulations in my home lab with Cisco Packet Tracer for networking, Kali for Python and Pen testing and Hyper V or VirtualBox for OS virtualization.

MY STRENGTHS

Ambition

I'm passionate about what I do, and never do things half-heartedly.

Precision

I believe it's pointless to do something if you're not going to do it well.

Assertive

I'm not afraid to ask the difficult questions and have the difficult conversations.

MY WORK EXPERIENCES

Empowering businesses with seamless IT.

October 2021 - Present
Markham, Ontario
  • Acting as the liaison between the account and technical team to the client when required
  • Supporting technicians and account teams to ensure client satisfaction
  • Identifying opportunities to improve Level 1 and Level 2 processes and procedures
  • Managing and maintaining communication with users on ticket progress
  • Actively monitoring the ticketing system for client tickets
  • Assemble, image and configure workstations, laptops, printers, scanners, servers according to client specifications and details
  • Managing tasks and projects transferred from Level 3 System Administration team
  • Documenting ticket progress and resolution notes for client billing or review
  • Performing other tasks, based on management requirements
  • Supporting technicians and account teams to ensure client satisfaction


What makes our IT services "Exponentially BetterTM?”

May 2017 - October 2021
Toronto, Ontario

  • Provided support for all of our client’s IT-related activities

  • Provided after-hours support as System Analyst at CPPIB (Canada )

  • Provided onsite and remote access support via helpdesk

  • Monitored servers and network environments

  • Troubleshoot a variety of network infrastructures

  • Performed maintenance tasks on servers and workstations

  • Upgraded and deployed of the latest infrastructure technologies

  • Documented and applied best practices

EDUCATION

BS in Information Technology, 2011 -2015

CERTIFICATIONS

Issued January 2021
MCSE: Core Infrastructure — Certified 2021
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Issued December 2021
Exam 744: Securing Windows Server 2016
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Issued December 2020
MCSA: Windows Server 2016 - Certified 2020
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Issued December 2020
Exam 742: Identity with Windows Server 2016
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Issued December 2020
Exam 741: Networking with Windows Server 2016
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Issued July 2019
Exam 740: Installation, Storage and Compute with Windows Server 2016
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Issued December 2022
CompTIA Network+ ce Certification
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Issued January 2017
CompTIA A+ ce Certification
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Issued May 2023
Foundations of Security
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Issued July 2021
Google IT Automation with Python
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Issued September 2021
Configuration Management and the Cloud
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Issued May 2021
Troubleshooting and Debugging Techniques
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Issued August 2021
Introduction to GitHub
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Issued July 2021
Using Python to interact with Operating System
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Issued May 2021
Crash Course on Python
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IT Analyst Program, September 2016 -January 2017

  • Assembled computer components based on customer requirements

  • Installed, configured, and troubleshot: Windows, iOS, Android, hardware components

  • Learned mobile device installation/configuration: Laptops, smartphones, tablets

  • Networking basics: IPv6, network topologies, installing wireless and SOHO networks Security/forensics
    Basics of virtualization, desktop imaging and deployment

  • Network services and Cloud ComputingImplemented preventive maintenance measures on workstationsActivities and societies:

  • Assembled computer components based on customer requirements • Installed, configured, and troubleshot: Windows, iOS, Android, hardware components

  • Learned mobile device installation/configuration: Laptops, smartphones, tablets

  • Networking basics: IPv6, network topologies, installing wireless and SOHO networks Security/forensics

  • Basics of virtualization, desktop imaging and deployment

  • Network services and Cloud Computing

  • Implemented preventive maintenance measures on workstations